Policies

Whether you saw it
in person decides it

Almost every piece is one of one. How you come to it decides which of the two situations below applies. Nothing here is written to be clever; it is written so that you know before you pay.

If you saw the piece in person before paying

This covers a viewing at the studio and a purchase at one of our exhibitions. You have held the piece, tried it on, and asked Sharon anything you wanted, so the sale is final.

If you change your mind, you may exchange it once, within 7 days of purchase, for another piece we have in stock. The piece must be unworn and in its original condition, and you will need the original invoice. Because every piece is unique, an exchange depends on what is in stock at that moment. If the piece you choose costs more, the difference is payable. If it costs less, we issue a credit note for the balance.

If you bought without seeing the piece in person

Most often this is a client abroad who chose from photographs and had the piece posted to her. You are taking more on trust, so you are given more room.

Tell us within 7 days of the day the piece arrives if it is not right for you. Return it unworn and in its original condition, with its certificate, its invoice and its box, and we will refund you in full, once, by the same means you paid, within 7 working days of the piece reaching us.

Return postage and insurance are arranged and paid by you. Please send the piece insured and trackable, because we can only refund a piece that reaches us safely.

In both situations. A piece that has been worn, altered or damaged cannot be exchanged or returned. The one exception is a fault in the piece itself, or damage that is our doing, which we put right at our own cost.

Bespoke and remodeling

A deposit confirms your commission and allows Sharon to secure the stones and begin. If you change your mind once work has started, the cost of the work already carried out is payable.

Delivery

All deliveries require a signature and we do not send to P.O. boxes. In-stock pieces arrive within one week. Each piece is packed, insured and shipped individually by DHL Express. Delivery within Hong Kong is free. Elsewhere, shipping and insurance are quoted for your destination before you pay anything, and both are confirmed to you in writing.

Queen Anne's Lace — Each piece is packed, insured and sent on its own.

Time to Harvest, Special Edition — The certificate travels with the piece.

Prices, and tax outside Hong Kong

Prices on this site are in Hong Kong dollars. They are the price of the piece with its certificate, and they include any charge that arises on our side in Hong Kong.

Outside Hong Kong. Prices do not include tax, duty, VAT or GST in the destination country. Where a piece is sent abroad, those charges are the buyer’s to declare and to pay, and they are set by the destination, not by us. Shipping and insurance are quoted separately before payment.

Every piece is made in 18K gold. Payment is arranged directly with the studio — there is no cart on this site and no card details are ever entered here.

Certificates and privacy

This site publishes the laboratory name and the certificate number as text only. Certificate documents and their dates are not shown online. The certificate itself is handed over with the piece and may be examined at the studio at any time before a decision.