Care
Ten years,
in writing
The guarantee was on a small card inside the box. It belongs here instead.
10
Years, and one free re-polishing
Every piece carries a ten year guarantee: free re-polishing once, any time within ten years of the invoice date. Even if you wear it only a few times a year, it can come back to us in its tenth year and leave looking new. That is the point of it.
Repairs, sizing, and cleaning
Repairs
If a clasp loosens, or something simply does not feel right, send the piece back and we will put it right at no charge. Where a jadeite or a gemstone itself has to be replaced, we examine the piece and quote the cost of the material before doing anything.
Ring sizing
A ring bought from stock was made before we knew your size, so the first resizing is free. Gold has become very expensive, so any resizing after that is quoted at cost. A bespoke ring is made to the size measured at the studio, so resizing it later is quoted at cost. The conversion table and how to measure.
Whenever you are with us
Bring your piece along and we will clean and check it for you while you are here.
Before you wear it
- Check the clasp on a necklace or brooch. If it feels loose, send the piece to us rather than wearing it.
- After wearing, wipe the piece with a soft cloth and return it to its box.
- Store each piece separately, so that stones are not rubbed or scratched.
- Never clean jadeite or pearls with an acid or alkaline cleaner.
- A polishing cloth carries chemicals. Use it on metal only, never on jadeite, pearls or gemstones. Do not wash it, and keep it away from children.
Something not right?
Send it back rather than wearing it. A fault in the piece itself, or damage that is our doing, is put right at our own cost.
