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You are responsible for the return shipping and insurance costs.
We will exchange the item if we have stock. However, most of times we may not able to provide exchange or replacement because our products are unique (only 1pc) or made on demand. For the item cannot be exchanged, we will arrange payment refund.
Our jewelry can be returned for a full refund or exchange if the following terms are met:
Eligibility: All items must be returned in as-sold condition, unworn, in original packaging and cannot be accepted if any tags on the piece of jewelry have been removed.
Timing Restriction: If you wish to return an item, you must inform us of your intention to return the item within seven days and ship the item back to us within 30 days of delivery.
Return Shipping Costs: You are responsible for arranging the secure shipment of the item back to our returns center, and bearing the cost of return shipping. Please ensure the returned item is adequately and securely packaged and insure your shipment. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center. However, once your return is received and checked, you will be fully refunded your original purchase price.
Return Procedure: